Find answers to our most frequently asked questions.

Orders & support

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How do I place an order on the Timace webshop?

Simply select the items you wish to purchase, add them to your cart, and proceed to checkout where you will be prompted to enter your shipping information and payment details.

What payment methods are accepted by Timace?

We accept various payment methods including credit/debit cards, PayPal, and other country-specific payment options available through Shopify's payment system.

Is it possible to cancel or modify my order after placing it?

Yes, you can cancel by either login in to your account here, or send an email to support@timacedigital.com

How can I track my order once it has been placed?

Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment on the courier’s website.

Shipping & returns

Which countries do you ship to, and what are the shipping costs?

We ship worldwide. Shipping costs vary depending on the destination and will be calculated at checkout.

How long will it take to receive my order?

Delivery times vary by location. Once your order is dispatched, estimated delivery times are typically between 7-10 business days.

Our products are made on demand meaning that when you place an order, the product is then created and then shipped to you.

What should I do if my order hasn't arrived within the expected timeframe?

Please contact our customer service team with your order details, and we will assist you promptly.

What is Timace’s return policy?

We accept returns within 30 days of delivery, provided the items are in their original condition.

How do I return a product, and who covers the shipping costs?

Contact support@timacedigital.com

Can I exchange an item if I'm not satisfied with it?

Contact support@timacedigital.com

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with a photo of the damage or the incorrect item, and we will arrange for a replacement or refund.


What materials are used in Timace watches and wall art?

Our Timace watches are crafted with 316L Stainless Steel, Sapphire Crystal, and top-quality Italian leather. For our wall art, we use high-grade canvas and paper for prints, ensuring durability and premium quality.

How should I care for my Timace watch and wall art to ensure longevity?

For watches, avoid exposure to extreme temperatures, chemicals, and magnetic fields. Clean with a soft, dry cloth. For wall art, keep away from direct sunlight and clean gently with a soft, dry cloth.

How is the wall-art imagery created?

At timace, we embrace modern technology by using DALL-E, an AI image generation tool, for initial art creation. We provide creative direction and a conceptual framework, and DALL-E helps us visualize these ideas. Each generated piece is then curated, adapted, and enhanced by our curators to ensure it aligns with our brand's aesthetic and quality standards.

What is the role of artists in the AI-driven creative process of timace?

Our artists play a crucial role in the process, providing creative concepts and direction to the AI. After the initial image generation, they meticulously curate and refine the art, adding unique touches that make each piece suitable for our collection. This collaboration ensures that each artwork carries the distinctive timace signature.

How does timace credit the artwork created with the help of AI?

The artwork is credited as a collaboration between our in-house artists and AI technology. We believe in transparency and acknowledge the role of AI as a creative tool in the process.

Are the images created considered original art?

Yes, the images generated by DALL-E are based on original concepts and creative direction from our artists. While DALL-E assists in the visualization, the final artwork is the result of significant human-led curation, adaptation, and enhancement, making each piece an original work of art.

Are the watches water-resistant, and what does the ATM rating mean?

Yes, our watches come with water resistance ratings, with 10ATM for Stargaze and 5ATM for Moment. ATM stands for atmospheres, and the number before it indicates the pressure the watch can withstand before leaking.

How accurate is the timekeeping on Timace watches?

Our watches use Japanese Quartz movement, renowned for its precision and reliability, ensuring accurate timekeeping.

Warranty and Repairs

What warranty coverage comes with Timace watches?

Our watches come with a 2-year warranty covering manufacturing defects.

Customer Support

What are the customer service hours, and how long does it take to receive a response?

Our customer service hours are Monday through Friday, 10 am to 5 pm CET. We aim to respond to all inquiries within 24 hours.

Can I provide feedback on the products or services I've received?

Absolutely, we welcome your feedback. Please contact us via email or through our website.

Account and Newsletter

How do I create an account on the Timace website?

Click on the account icon on our homepage and follow the instructions to create a new account.

What are the benefits of signing up for the Timace newsletter?

Subscribers receive updates on new releases, exclusive discounts, and insights into our design process.

How do I unsubscribe from the Timace newsletter?

You can unsubscribe at any time by clicking the 'unsubscribe' link at the bottom of any of our newsletters.

Privacy and Security

How does Timace protect my personal information?

We adhere to GDPR regulations and employ robust security measures to protect your data.

What is Timace’s privacy policy?

Our privacy policy details how we collect, use, and protect your personal information and can be found on our website.

Are transactions on the Timace website secure?

Yes, we use SSL encryption to ensure that all transactions are secure.

Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.

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