FAQs

Simply select the items you wish to purchase, add them to your cart, and proceed to checkout where you will be prompted to enter your shipping information and payment details.

We accept various payment methods including credit/debit cards, PayPal, and other country-specific payment options available through Shopify's payment system.

Yes, you can cancel by either login in to your account here, or send an email to support@timacedigital.com

Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment on the courier’s website.

We ship worldwide. Shipping costs vary depending on the destination and will be calculated at checkout.

Delivery times vary by location. Once your order is dispatched, estimated delivery times are typically between 7-10 business days.

Our products are made on demand meaning that when you place an order, the product is then created and then shipped to you.

Please contact our customer service team with your order details, and we will assist you promptly.

We accept returns within 30 days of delivery, provided the items are in their original condition.

Contact support@timacedigital.com

Contact support@timacedigital.com

Please contact us immediately with a photo of the damage or the incorrect item, and we will arrange for a replacement or refund.

Our Timace watches are crafted with 316L Stainless Steel, Sapphire Crystal, and top-quality Italian leather. For our wall art, we use high-grade canvas and paper for prints, ensuring durability and premium quality.

For watches, avoid exposure to extreme temperatures, chemicals, and magnetic fields. Clean with a soft, dry cloth. For wall art, keep away from direct sunlight and clean gently with a soft, dry cloth.

At timace, we embrace modern technology by using DALL-E, an AI image generation tool, for initial art creation. We provide creative direction and a conceptual framework, and DALL-E helps us visualize these ideas. Each generated piece is then curated, adapted, and enhanced by our curators to ensure it aligns with our brand's aesthetic and quality standards.

Our artists play a crucial role in the process, providing creative concepts and direction to the AI. After the initial image generation, they meticulously curate and refine the art, adding unique touches that make each piece suitable for our collection. This collaboration ensures that each artwork carries the distinctive timace signature.

The artwork is credited as a collaboration between our in-house artists and AI technology. We believe in transparency and acknowledge the role of AI as a creative tool in the process.

Yes, the images generated by DALL-E are based on original concepts and creative direction from our artists. While DALL-E assists in the visualization, the final artwork is the result of significant human-led curation, adaptation, and enhancement, making each piece an original work of art.

Yes, our watches come with water resistance ratings, with 10ATM for Stargaze and 5ATM for Moment. ATM stands for atmospheres, and the number before it indicates the pressure the watch can withstand before leaking.

Our watches use Japanese Quartz movement, renowned for its precision and reliability, ensuring accurate timekeeping.

Our watches come with a 2-year warranty covering manufacturing defects.

Our customer service hours are Monday through Friday, 10 am to 5 pm CET. We aim to respond to all inquiries within 24 hours.

Absolutely, we welcome your feedback. Please contact us via email or through our website.

Click on the account icon on our homepage and follow the instructions to create a new account.

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You can unsubscribe at any time by clicking the 'unsubscribe' link at the bottom of any of our newsletters.

We adhere to GDPR regulations and employ robust security measures to protect your data.

Our privacy policy details how we collect, use, and protect your personal information and can be found on our website.

Yes, we use SSL encryption to ensure that all transactions are secure.